30 Questions to Ask Before Buying an AI Tool for Work

Employees are getting in all kinds of legal trouble, wasting company finances on useless ai tools still being developed, and disputing over AI generated information as I type. Workers who decided to proceed to use AI tools without permission, while not fully understanding or knowing the pitfalls of using AI, suffered consequences such as having to pay fines, write ups and termination. Meanwhile, ChatGPT has recently been sued for copyright infringement. So before we all get carried away with partnering with a company that uses AI or introducing a new AI tool to assist us with everything from writing sales copy to video creation, let's ask these sellers and developers questions. Then perform research to see if what you learn aligns with what they tell you. Here is a list of 30 questions to get you started in your quest to find the right company and AI tool that works for you.

1. What type of Artificial Intelligence do you use? 

2. Are there any features that make your AI chatbot stand out from the competition? 

3. Can you explain how your AI works in simple terms? 

4. How does your AI detect customer sentiment? 

5. What type of training does your AI receive? 

6. How quickly can your AI respond to customer queries? 

7. Can you provide examples of successful customer engagements through your AI chatbot? 

8. Does your AI chatbot have any pre-programmed responses to common customer questions or inquiries? 

 9. Is your AI chatbot able to handle multiple conversations at once? 

10. Can your AI chatbot detect customer intent and provide relevant answers? 

11. What type of metrics do you use to measure the performance of your AI chatbot? 

12. Does your AI chatbot have any built-in safety mechanisms or security protocols in place? 

13. What types of customer feedback does your AI chatbot provide? 

14. What features do you have in place to ensure user privacy and security? 

15. How often is your AI chatbot updated with new information and data? 

16. Does your AI chatbot integrate with any other platforms or services such as CRM systems? 

17. Does your AI chatbot offer any customization options? 

18. Are there any integrations or third-party applications that can be used with your AI chatbot? 

19. Do you have any plans to expand the capabilities of your AI chatbot in the future? 

20. What kind of data does your AI chatbot use to identify customer trends and preferences? 

21. Is your AI chatbot able to detect customer language or tone of voice? 

22. Does your AI chatbot support automated translation services? 

23. What kind of data does your AI chatbot use to recognize customer patterns or behaviors? 

24. Can you provide examples of how your AI chatbot has helped businesses improve their customer experience? 

25. Is your AI chatbot capable of providing personalized recommendations or advice? 

26. How does your AI chatbot handle customer inquiries that require complex answers or analysis? 

27. Are there any proactive features included in your AI chatbot to help customers with common tasks and queries? 

28. Does your AI chatbot have any built-in reporting capabilities? 

29. Does your AI chatbot provide customer service representatives with detailed analytics to help them better understand customers' needs? 

30. Can you explain the philosophy behind your AI chatbot's design and development process? 

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